It is learned from the high-level personnel of the Automobile Association that the drafting work of the four national standards of the China National Institute of Standardization on the automotive service field is about to start, including the "Automobile Service Specification", "Automobile Service Evaluation Specification", "Automobile 4S Store Management". And Service Specifications, "Auto Parts Market Service Specification." It is reported that these standards will strive to complete the drafting work in 2015.
On October 1, 2013, the “Regulations on the Responsibility for Repair, Replacement, and Return of Household Car Products†was officially implemented. Up to now, the policy of auto-three-pack has been implemented for more than one year, but how to define the responsibilities of dealers and manufacturers, as well as specific retreat Refinement issues such as vehicle processes and standards are still the focus of controversy in practice.
The auto industry people told the Great Wisdom News Agency that China's auto service level is not high overall, customer satisfaction is low, and the proportion of after-sales service in the auto market is low. In the mature foreign auto market, auto services account for one-third of the total auto market, while China's auto services account for only about 10% of auto market sales.
Previously, the Ministry of Transport and other 10 ministries and commissions jointly issued the "Guiding Opinions on Seeking to Promote the Transformation and Upgrade of the Automobile Maintenance Industry and Improve the Service Quality", clearly demanding to regulate the automobile maintenance after-sales service market, and breaking the automobile production enterprises' vehicle maintenance technology and accessories channels. Monopoly to protect consumer rights.
Automobile associations said that at present, various chaos in the automotive after-sales service market is endless, and national standards are urgently required to be standardized. Therefore, gradually improving the automobile after-sales service standard system has become the key to the healthy development of the Chinese automobile market.
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